CRYSTAL SUITES OLD TOWN


Check-in is from 1 p.m. and check-out is until 11 a.m. In order for all our guests to check-in at given times we are quite strict as far as the check-out time is concerned.
The Reception Front Desk is located in the same building as your Apartments, on the ground floor.
If you are travelling by car, please note that apartment building is located in paid parking zone. You can park your car on the sidewalk by our Apartments. Parking on the sidewalk is payable to parking meter from Monday to Saturday between 10 AM and 8 PM and it cost 6,00 PLN per hour. There is no fee on Sundays and holidays. You can also leave your car at nearby guarded parking at Czarnowiejska 4 street or Czarnowiejska 17 street. They should cost around 50 PLN per day.
There is always someone on duty. The reception opening hours are 9 a.m.-9 p.m. and at night (9 p.m.-9 a.m.) there is a concierge who will let you in to your apartment. It is always very convenient for us to know the approximate time of your arrival.
Reception is open from 9 a.m. and 9 p.m. every day. For the rest of the day the concierge will be on site. We provide 24/7 assistance at +48 504046653.
You can make a reservation for various tours at the reception desk of our apartments. The standard language for all the tours is English. Should you need other languages, please contact us in advance. If you’d like to plan your stay carefully, you can book all the tours in advance. Please check the Extra Services for full offer.
We accept all major credit cards, bank transfers and cash. If you pay in cash, the only accepted currency is Polish Zloty (PLN).
Apartments are serviced once a week, fresh set of towels is provided every three days for each guest. Should you require service more frequently, please contact reception in order to make the necessary arrangements. Please note that a fee will be applicable. Bed linen, towels and toiletries are provided for your convenience. Should you need extra linen and/or towels please contact our reception team – preferably before noon, so our housekeeping staff is on site. Please note that a fee will be applicable. If you run out of any cleaning product, coffee or tea bags, let us know and we will promptly supply you with these products.
Selected apartments have washing machines supplied with washing powder and drying racks. If there is no washing machine in your apartment, you will be able to use the common washing machine and tumble dryer. Please note that a fee will be applicable.
Apart from microwave, fridge freezer and electric hobs, we also provide plates, glasses, cutlery, frying pans, pots, a can, wine and bottle opener for your convenience. In addition, free tea and coffee, salt and sugar are provided as well.
There is a hairdryer in each apartment in all locations.
There are storage rooms available at both Old Town and chez Helena Apartment’s Receptions.
Children are more than welcome at our apartments. However, there is a limited amount of baby cots available so please contact us to reserve one or more. Children under 2 years of age stay with us for free if they use the existing bedding with parents. For the availability of extra beds please contact our reception.
No pets are allowed except for service animals.
We do not have air-conditioning in the rooms, but can provide fans to help guests keep cool. Please ask for one at reception.

CRYSTAL SUITES CHEZ HELENA


Check-in is from 1 p.m. and check-out is until 11 a.m. In order for all our guests to check-in at given times we are quite strict as far as the check-out time is concerned.
The Reception Front Desk is located in the same building as your Apartments, on the ground floor.
If you are travelling by car, please note that apartment building is located in limited traffic zone. This means that no cars other than ones belonging to residents, taxi corporations or public services can enter Szeroka street and park car there. Please find the map of the limited zone here. You can park on designated parking spots on the neighbouring streets outside of the limited zone. This is payable to parking meter from Monday to Saturday between 10 AM and 8 PM (6,00 PLN per hour). There is no fee on Sundays and holidays. There is also option of leaving car on nearby guarded parking (on Dajwor 12 street) which would cost you around 50 PLN / 24 hours.
The reception opening hours are 9 a.m.-9 p.m. and at night the reception closes. For that reason we kindly ask you to indicate your approximate time of arrival. The phone number you need to contact is +48 504046653. Please tell us what time we should expect your arrival and we will welcome you gladly.
Reception is open from 9 a.m. and 9 p.m. every day. We provide 24/7 assistance at +48 504046653. 
You can make a reservation for various tours at the reception desk of our apartments. The standard language for all the tours is English. Should you need other languages, please contact us in advance. If you’d like to plan your stay carefully, you can book all the tours in advance. Please check the Extra Services for full offer.
We accept all major credit cards, bank transfers and cash. If you pay in cash, the only accepted currency is Polish Zloty (PLN).
Apartments are serviced once a week, fresh set of towels is provided every three days for each guest. Should you require service more frequently, please contact reception in order to make the necessary arrangements. Please note that a fee will be applicable. Bed linen, towels and toiletries are provided for your convenience. Should you need extra linen and/or towels please contact our reception team – preferably before noon, so our housekeeping staff is on site. Please note that a fee will be applicable. If you run out of any cleaning product, coffee or tea bags, let us know and we will promptly supply you with these products.
All of the apartments come with a washing machine and drying rack. We supply washing powder as well.
Apart from microwave, fridge freezer, dishwasher and electric hobs, we also provide plates, glasses, cutlery, frying pans, pots, a can, wine and bottle opener for your convenience. In addition, free tea and coffee, salt and sugar are provided as well.
There is a hairdryer in each apartment in all locations.
There are storage rooms available at both Old Town and chez Helena Apartment’s Receptions.
Children are more than welcome at our apartments. However, there is a limited amount of baby cots available so please contact us to reserve one or more. Children under 2 years of age stay with us for free if they use the existing bedding with parents. For the availability of extra beds please contact our reception.
No pets are allowed except for service animals.
Yes, air-conditioning is available in all of the apartments.